Products - Live Support Pro
Live Support Pro offers live web support for your web site that enables your members to instantaneously communicate with your member’s service personnel. Web site visitors simply click a Live Support button and are connected with one of your member’s service representatives. Your member’s service representative then assists the member by providing information, links, graphics, or even guiding them through your web site. Contact us today for a free demo.
Live Support Pro Top Features & Benefits:
 Live online member support
Add Live Support Pro to your web site as a new line of communication between your membership service center and web site visitors to improve response times and make your credit union more efficient. After all, according to a Forrester Research report, 90 percent of online shoppers said they made purchasing decisions based on the quality of service a company offered. In addition, dissatisfied members don't hesitate to tell others about the poor service they received.
Reduce member support costs
According to Siemens Business Services, thirty-six percent of white-collar workers spend 30 minutes or more each week on the phone for support services. Providing online membership support via Live Support Pro as an alternative to traditional phone and e-mail is not only preferred by your members, but is also more cost effective. Our research shows that while phone support typically costs between $5 and $30 per transaction, Live Support Pro is a highly effective way to increase member service while reducing costs.
Improve member loyalty and satisfaction
Chances are if a member has a question and they don't get it answered right away, they will be discouraged with the service of your credit union. A study by Jupiter Communications revealed that only 29 percent of sites responded to an e-mail inquiry within six hours while another 29 percent took more than three days to respond or just didn't respond at all. Live Support Pro provides live help immediately, letting your members know that your credit union cares about all their needs.
For more information on how Live Support Pro can be an integral part of your credit union's web site, please contact us or call 832.549.5792.
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